Quality of Wi-Fi service no longer an afterthought for hoteliers
I was recently at the Pacific Palms Resort in Los Angeles, a fabulous golf/conference/spa hotel that has just undergone a $60 million renovation and aside from the excellent spa facilities and the wonderful staff, what made the stay remarkable was the Wi-Fi experience: free Wi-Fi and no convoluted login procedures.
Hoteliers are paying more attention to the quality of Wi-Fi service. What used to be an afterthought — a service used only by a few geeks — has become a potential “deal breaker”. If I had a choice between two similar hotels and one has free, fast Wi-Fi, I’ll go with the hotel with better Wi-Fi service. I am convinced that as more devices come with WI-Fi (some already have ONLY Wi-Fi such as the Mac Book Air), hoteliers must upgrade their wireless networks.